WhatsApp for Travel & Hospitality: From Booking to Check-Out
Booking confirmations, itinerary updates, check-in reminders, upsell offers, and 24/7 guest support — all on WhatsApp, all from one inbox.
Travellers Are on Their Phones. Meet Them There.
Guests travelling internationally may not have reliable email access. But WhatsApp works everywhere. Travel businesses that communicate via WhatsApp deliver a smoother guest experience — from the moment of booking through post-trip follow-up.
WhatsApp Across Every Stage of the Travel Experience
From booking confirmation to post-trip follow-up.
Booking Confirmation
Send an instant WhatsApp booking confirmation with all details — dates, property name, address, check-in time, and booking reference. Guests save it directly in their chat for easy reference.
Pre-Travel Itinerary & Documents
Send itinerary PDFs, visa documents, transfer details, and travel tips 48 hours before departure via WhatsApp. Higher read rates than email mean guests arrive prepared.
Check-In Reminders & Instructions
Send a check-in reminder the morning of arrival with property address, check-in time, parking instructions, and contact number. Reduce front desk calls from guests who cannot find the property.
Upsell Offers
Send personalised upgrade and add-on offers 3 days before arrival — room upgrades, airport transfers, tour packages, spa bookings. WhatsApp upsell messages convert at 35% vs 8% for email.
24/7 Guest Support
ConvoAI handles common guest queries — WiFi password, check-out time, restaurant recommendations, local transport — automatically from your knowledge base. No front desk staff needed outside hours.
Post-Stay Review Request
Send a WhatsApp message 24 hours after check-out asking for a review on Google or TripAdvisor. Guests who reply on WhatsApp are far more likely to leave a review than those sent an email link.
Every Channel Travellers Use
Guests reach out before, during, and after their stay. ConvoHub handles every channel in one inbox.
What Travel & Hospitality Businesses Get With ConvoHub
Broadcast upsell campaigns
Send pre-stay upgrade offers to upcoming guests with personalised variables
ConvoAI guest support
Handles common guest FAQs 24/7 from your property knowledge base
Google Translate integration
Communicate with international guests in their language automatically
Multi-channel inbox
WhatsApp, Instagram, Facebook, and email all in one place — zero missed messages
Frequently Asked Questions
Can I send booking confirmations via WhatsApp automatically?↓
Yes. Create a Utility message template for booking confirmations with variables for guest name, dates, property, and booking reference. Trigger it via webhook from your booking system whenever a new booking is confirmed.
How do I collect guest opt-in for WhatsApp communication?↓
Add a WhatsApp opt-in checkbox at booking checkout: "Send my booking updates and travel tips via WhatsApp." Most guests opt in because they prefer WhatsApp over email for travel communication.
Can ConvoHub handle guests messaging in different languages?↓
Yes. The Google Translate integration automatically translates incoming messages to your team's language and can translate replies back before sending. Your agents work in one language while guests communicate in theirs.
How do I manage high message volumes during peak travel season?↓
ConvoHub scales with your volume — unlimited agents can work simultaneously, and ConvoAI handles tier-1 queries automatically. Automation rules route urgent issues (flight changes, check-in problems) to priority queues.
Related Resources
Everything you need to get started with WhatsApp for your business.
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