One Inbox. Every Channel. All Your Customers.
ConvoHub connects WhatsApp, Instagram, Facebook, TikTok, email, SMS, Telegram, live chat, and more into a single shared inbox — so your team never misses a message, regardless of where it was sent.
Every Channel Your Customers Use
Connect the channels your customers use today. Add more as you grow.
Live Chat Widget
Add a customisable chat widget to your website. Visitors start conversations instantly — routed directly into your shared inbox.
Receive and reply to Facebook Messenger conversations and Page comments from one inbox.
Manage Instagram DMs and story replies. Assign to agents or auto-route by keyword.
TikTok (Beta)
Connect your TikTok business account to receive and reply to DMs from ConvoHub.
WhatsApp Cloud API
Official Meta-approved connection. Broadcasts, templates, automation, and unlimited agents.
WhatsApp Business (QR)
Connect your existing WhatsApp Business App number by scanning a QR code — no API required.
SMS
Send and receive SMS via Twilio or Bandwidth — alongside every other channel in the same inbox.
Telegram
Configure a Telegram channel using your bot token. Full automation and agent assignment.
Line
Integrate your Line business channel for Japan, Thailand, Taiwan, and other Line-dominant markets.
Gmail
Connect Google Workspace or Gmail. All emails arrive as conversations with full team visibility.
Outlook / Microsoft
Connect Microsoft 365 or Outlook. Two-way sync — replies from ConvoHub appear as normal emails.
Zoho Mail
Connect your Zoho Mail account directly — ideal alongside Zoho CRM.
SMTP / IMAP
Connect any email provider via standard SMTP/IMAP credentials. Any provider, one configuration.
API Channel
Build a custom channel integration using ConvoHub's API. Push any conversation into ConvoHub, pull replies back out.
The Shared Inbox Your Whole Team Works From
Every message from every channel in one place. No app-hopping. No missed conversations. No shared passwords.
Agent Assignment
Assign any conversation to a specific agent or team. Agents see only their queue. Managers see everything.
Conversation Labels
Label conversations by stage, topic, or urgency. Filter across all channels by label to see every open conversation of a specific type.
Kanban View
Switch from list view to a visual board. Drag conversations through stages — New, In Progress, Resolved, Escalated.
Macros
One-click sequences: send a message, apply a label, assign to a team, and update a contact — all in a single click instead of five manual steps.
Private Notes
Leave internal notes on any conversation — visible to agents only, never sent to the customer. Handoff context between shifts seamlessly.
Collision Detection
When two agents open the same conversation, a live indicator shows who else is active. No duplicate replies, no confused customers.
Automation That Works Across Every Channel
Set rules once. They run on WhatsApp, email, Instagram, and every other channel — no separate configuration per channel.
Automation Rules
Build conditional logic: IF [channel + keyword + time] THEN [assign + reply + label]
- ✓Route pricing questions to the sales team automatically
- ✓Send an after-hours reply and label for morning follow-up
- ✓Auto-close conversations resolved for more than 48 hours
- ✓Assign high-value customers to a senior agent by contact attribute
- ✓Trigger a webhook when a conversation is marked resolved
ConvoAI — Knowledge-Based AI Bot
ConvoAI is a retrieval-augmented generation (RAG) bot — it reads your actual Help Center articles and knowledge base, then answers customer questions using your real content. Not a chatbot flow builder. Not a scripted decision tree.
When ConvoAI cannot answer confidently, it routes the conversation to a human agent — seamlessly, without the customer noticing the handoff.
Reach Thousands on WhatsApp — Without Getting Banned
Send approved template messages to opted-in contacts at scale. WhatsApp broadcasts deliver a 98% average open rate — higher than email, SMS, or any paid ad channel.
ConvoHub passes through Meta's conversation rates with zero per-message markup. You pay exactly what Meta charges.
Build your opted-in list
Segment contacts by label, attribute, or purchase history.
Create a message template
Write your message with dynamic variables and submit for Meta approval — typically approved in minutes.
Select audience & map variables
Choose your segment. Map {{1}} to First Name, {{2}} to order number, or any contact field.
Schedule or send immediately
Send now or pick a date and time. ConvoHub handles delivery across your entire audience.
Handle replies in shared inbox
Every reply lands in your inbox. Your team responds live. Replies open a free 24-hour service window.
Connects to the Tools You Already Use
Customer conversations and CRM data stay in sync — no manual copy-paste between tools.
HubSpot
Sync contacts and conversations. Create deals from ConvoHub. View HubSpot data in the sidebar.
Pipedrive
Push WhatsApp leads into Pipedrive deals. Pull deal status into the conversation sidebar.
Zoho CRM
Two-way contact sync. Link conversations to Zoho CRM records. Trigger Zoho workflows.
Shopify
View order history, cart value, and customer tier inside every conversation.
WooCommerce
Planned: WooCommerce order history and customer details in the conversation sidebar. Native connector coming soon.
Calendly
Share booking links and confirm appointments inside WhatsApp or live chat.
Google Translate
Auto-translate incoming messages. Translate replies before sending. Serve any language.
Webhooks
Push conversation events, new contacts, or status changes to any external system.
Help Center — Included Out of the Box
Build a customer-facing knowledge base directly inside ConvoHub. No third-party tool, no extra subscription. Publish help articles and FAQs that your customers find themselves — and that your ConvoAI bot uses to answer questions automatically.
One knowledge base. Two uses. Fewer tickets, more accurate bot answers.
Reduce repetitive tickets
Customers find answers themselves before messaging your team — cutting support volume on your most common questions.
Powers ConvoAI
Every article you publish becomes part of the knowledge base ConvoAI uses to answer questions automatically.
Embeddable anywhere
Add the Help Center widget to your website or share articles directly inside WhatsApp and live chat conversations.
Multi-language via Google Translate
Serve international customers in their language without maintaining separate article sets.
Built for Every Team That Talks to Customers
One platform. Different workflows for support, sales, e-commerce, and marketing.
Customer Support
Sales Teams
E-commerce
Marketing Teams
Frequently Asked Questions
Everything you need to know before getting started.
What channels does ConvoHub support?↓
ConvoHub supports 13 channels: live chat widget, Facebook Messenger, Instagram DMs, TikTok DMs (beta), WhatsApp Cloud API, WhatsApp Business via QR scan, SMS via Twilio/Bandwidth, Telegram, Line, Gmail, Outlook, Zoho Mail, SMTP/IMAP email, and custom API channels.
Does ConvoHub support the WhatsApp Business API?↓
Yes. ConvoHub is a Meta-authorised Business Solution Provider (BSP) and supports the full WhatsApp Cloud API — including message templates, broadcasts, and all WhatsApp API features.
What is the difference between WhatsApp Cloud API and WhatsApp Business via QR?↓
The Cloud API is the official Meta-approved connection — it supports broadcasts, message templates, and scales to any volume. The QR connection uses the WhatsApp Business App and is easier to set up but doesn't support templates or broadcasts.
Can multiple agents use ConvoHub at the same time?↓
Yes. ConvoHub is a team inbox — any number of agents can work simultaneously. Conversations are assigned to specific agents, and collision detection prevents two agents from replying to the same conversation at once.
What is ConvoAI?↓
ConvoAI is ConvoHub's built-in AI agent. It is a retrieval-augmented generation (RAG) bot that reads your Help Center articles and knowledge base, then answers customer questions using your actual content. When it cannot answer, it routes the conversation to a human agent.
Which CRM and commerce tools does ConvoHub integrate with?↓
ConvoHub integrates natively with HubSpot, Pipedrive, Zoho CRM, Shopify, and Calendly. WooCommerce order/sidebar sync is planned. It also connects to any other system via Webhooks.
How is ConvoHub priced?↓
ConvoHub charges per agent per month with plan-based limits. There is no per-contact fee, no per-message fee for non-WhatsApp channels. WhatsApp conversations are billed at Meta's standard rates — ConvoHub does not add a markup.
How long does it take to set up ConvoHub?↓
Most teams are fully set up within a day. Live chat, social channels, and email connections take minutes each. WhatsApp API setup takes 20–30 minutes. CRM integrations typically take under an hour.
Related Resources
Guides, tools, and comparisons to help you get the most from ConvoHub.
WhatsApp Business API — Complete Guide
Everything about the API: what it is, pricing, setup, and use cases.
WhatsApp Pricing Calculator
Estimate your per-country, per-category messaging costs before scaling.
Free WhatsApp Link Generator
Create wa.me links to drive inbound messages from any channel.
ConvoHub vs Respond.io
Side-by-side comparison of features, pricing, and channels.
ConvoHub vs WATI
Why omnichannel beats WhatsApp-only for growing businesses.
How to Set Up WhatsApp Business API
Step-by-step setup guide — live in under 30 minutes, no developer needed.
Stop Managing Channels. Start Managing Conversations.
ConvoHub brings every customer message — WhatsApp, Instagram, email, live chat, and 9 more channels — into one shared inbox your entire team can work from.
14-day free trial · No credit card required · Setup in 30 min