The AI Communication Platform for Travel & Hospitality Businesses
From booking confirmation to post-stay review — automate every guest touchpoint, deliver 24/7 support, and drive upsells from one platform your entire team uses.
Travellers Expect Instant, Personalised Communication. Most Businesses Still Rely on Email.
The guest experience starts the moment a booking is confirmed — not at check-in. Travel and hospitality businesses that communicate proactively and personally at every stage see better reviews, fewer complaints, and significantly higher upsell conversion. ConvoHub automates the communication layer so your team delivers a premium experience without the manual effort.
ConvoHub at Every Stage of the Guest Experience
From booking inquiry through post-stay — every touchpoint covered.
Instant Response to Booking Inquiries
Prospective guests reach out via your website chat, WhatsApp, Instagram, and Facebook — often comparing multiple options simultaneously. ConvoAI responds instantly with availability, rates, inclusions, and booking instructions — before a human agent needs to get involved.
Booking Confirmation & Welcome Message
The moment a booking is confirmed, send an automatic confirmation with all details — dates, property address, check-in time, booking reference, and contact number. Guests save it directly in their WhatsApp chat for easy reference at any point.
Pre-Arrival Information & Upsell
Three days before arrival, send practical information — directions, parking, check-in process, local tips — and personalised upsell offers: room upgrades, transfers, tours, restaurant reservations. WhatsApp upsells convert at 35% vs 8% for email.
Check-In Reminders & On-Property Support
Morning of arrival: send check-in instructions, property WiFi details, and a support contact. During the stay: guests message for room service, local recommendations, maintenance issues. ConvoAI handles FAQs; complex requests route to staff.
Review Requests & Re-engagement
24 hours after check-out, send a review request linking to Google or TripAdvisor. 30 days later, send a re-engagement message with a returning guest offer. Guests who had a great experience are significantly more likely to respond on WhatsApp than email.
Built for Travel & Hospitality Teams
ConvoAI — 24/7 Guest Support
Upload your property FAQs, local guides, check-in instructions, and policies. ConvoAI answers guest questions at any hour — WiFi password, check-out time, restaurant recommendations, transport options — without staff involvement.
Google Translate — Serve Any Language
International guests communicate in their language. ConvoHub automatically translates incoming messages for your staff and translates replies back before sending. Your team works in one language while guests experience support in theirs.
Pre-Arrival Upsell Broadcasts
Send personalised upgrade offers to upcoming guests 3 days before arrival. Variable personalisation — guest name, room type, arrival date — makes the offer feel personal. Track which guests respond and which upgrades convert.
Multi-Property Team Inbox
Manage multiple properties or locations from one ConvoHub account. Each property has its own inbox and team. Managers see across all properties. Front desk staff see only their property.
Calendly — In-Chat Reservations
Let guests book restaurant tables, spa appointments, and tour slots directly inside the conversation using Calendly. Confirmations and reminders are sent automatically.
Guest Conversation History
Every interaction across every stay — WhatsApp, email, live chat — in one timeline per guest. Returning guests never have to repeat their preferences. Your team sees full context before responding.
Every Channel Your Customers Use — In One Inbox
Guests reach out before, during, and after their stay — on the platform they're using at that moment. ConvoHub captures every channel in one inbox.
WhatsApp Cloud API
Confirmations, pre-arrival info, upsells, on-property support, review requests
Live Chat Widget
Booking inquiries from your website
Email (Gmail, Outlook)
Booking confirmations, formal documentation, invoice queries
Instagram DMs
Inquiries from Instagram travel content and ads
Facebook Messenger
Inquiries from Facebook property page
SMS
Fallback for guests without WhatsApp or internet access
How Travel & Hospitality Businesses Use ConvoHub
From boutique hotels to large travel agencies — any travel business communicating with guests at volume benefits from a unified platform.
Frequently Asked Questions
Can I automate booking confirmations when a booking is made?↓
Yes. Connect your booking system to ConvoHub via webhook. When a booking is confirmed, your system triggers ConvoHub to send the confirmation message template automatically — with the guest's name, dates, property details, and booking reference filled in dynamically.
How does ConvoHub handle guests who speak different languages?↓
The Google Translate integration in ConvoHub automatically detects the language of incoming messages and translates them for your staff. When your staff replies, ConvoHub translates the reply back to the guest's language before sending. Your team works in one language; guests experience support in theirs.
Can I manage multiple hotel properties from one account?↓
Yes. ConvoHub supports multiple inboxes within one account. Each property has its own inbox, team, and WhatsApp number. Front desk staff see only their property's conversations. Operations managers and general managers can see across all properties.
How do pre-arrival upsell messages work?↓
Create a WhatsApp message template for your upsell offer (room upgrade, spa package, airport transfer). Three days before each guest's arrival date, an automation rule triggers the template to that guest's WhatsApp number with their personalised details filled in. Replies route to your front desk team.
Related Resources
Learn more about the platform and how to get started.
Deliver a Premium Guest Experience at Every Touchpoint
Automate your full guest communication journey — from booking to review request — in under 30 minutes.
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