The AI Communication Platform Built for SaaS Teams
Activate more trials, retain more customers, and scale support without scaling headcount — from one platform that connects to your product and every channel your users reach out on.
SaaS Growth Depends on Communication. Most Teams Are Still Sending Generic Email Sequences.
The difference between a converted trial and a churned one is often whether the user took the next step — and got help when they were stuck. ConvoHub gives SaaS teams the infrastructure to communicate at every stage of the customer lifecycle: onboarding, support, NPS, churn prevention, and renewals — across the channels users actually respond on.
ConvoHub Across the Full SaaS Customer Lifecycle
From trial signup through renewal and expansion — every touchpoint handled.
Onboarding Sequences That Get Users to Value Faster
The moment a trial starts, trigger a personalised onboarding sequence — Day 1 setup nudge, Day 3 first value check-in, Day 7 feature prompt, Day 12 upgrade CTA. Delivered on WhatsApp, email, or both. Personalised with the user's name, company, and usage data via webhooks.
Instant Support Across Every Channel
Users raise support tickets via live chat, email, WhatsApp, or Telegram. ConvoAI acknowledges instantly, resolves tier-1 queries from your documentation, and routes complex issues to the right support agent — with full conversation context attached.
Churn Signals & Proactive Intervention
When usage drops, a key feature goes unused, or a payment fails — trigger a proactive outreach via webhook. ConvoAI opens the conversation, identifies the issue, and routes at-risk accounts to a CSM before they cancel.
NPS & CSAT Surveys
Send NPS surveys 30 days after onboarding and quarterly thereafter. Collect CSAT after every support ticket resolution. WhatsApp and in-conversation surveys get 3x the response rate of email. Route detractors to a CSM automatically.
Renewal Reminders & Expansion Conversations
Send renewal reminders at 30, 14, and 3 days before expiry. For expansion opportunities — usage hitting plan limits, new team members added — trigger upgrade conversations automatically. Higher open rates on WhatsApp mean fewer last-minute cancellations.
Built for SaaS Teams That Communicate at Scale
Webhooks — Connect to Any Product Event
Trigger ConvoHub messages from any product event — trial started, feature not used, invoice overdue, usage limit hit. Your product talks to ConvoHub via webhook; ConvoHub handles the communication.
ConvoAI — Documentation-Based Support
Upload your help documentation, API reference, and troubleshooting guides to the Help Center. ConvoAI answers user questions from your actual docs, 24/7. Routes complex technical issues to support engineers with full context.
Unified Support Inbox
Live chat, email, WhatsApp, and Telegram all in one inbox. Assign tickets by product area, severity, or customer tier. SLA labels and priority queues keep your team working on what matters most.
NPS & CSAT at the Right Moment
Trigger feedback surveys based on product events — after onboarding completes, after a support ticket resolves, 90 days into a paid plan. Replies come back as conversations; detractors are escalated automatically.
HubSpot / Pipedrive / Zoho CRM Sync
Conversation data, contact updates, and deal stage changes sync to your CRM automatically. No manual updates. Your CS and sales teams have full conversation context inside their CRM.
Segmented Broadcast Campaigns
Send targeted messages to trial users, paid users, churned users, or enterprise accounts separately. Feature announcements, migration guides, deprecation notices — to exactly the users who need them.
Every Channel Your Customers Use — In One Inbox
SaaS users raise issues wherever they are. ConvoHub captures every channel in one place.
Live Chat Widget
In-app and website support, trial inquiries
Email (Gmail, Outlook, SMTP)
Onboarding sequences, renewal notices, formal support
WhatsApp Cloud API
Onboarding nudges, NPS, renewal reminders, churn alerts
Telegram
Technical community and developer user support
API Channel
Custom in-product messaging via ConvoHub API
Instagram / Facebook
Product discovery inquiries from social
How SaaS Companies Use ConvoHub
From early-stage startups to growth-stage platforms — any SaaS business managing user communication at volume benefits from a unified platform.
Frequently Asked Questions
How do I trigger ConvoHub messages from my product events?↓
Use ConvoHub's Webhook integration. When a product event fires (trial started, feature unused, invoice overdue), your backend sends a webhook to ConvoHub with the user's contact identifier and the event type. ConvoHub matches it to the contact and sends the appropriate message template. No code required on the ConvoHub side — just configure the automation rule.
Can ConvoHub handle both B2B and B2C SaaS communication?↓
Yes. For B2C, ConvoHub manages high-volume consumer communication across WhatsApp, live chat, and email. For B2B, it handles CSM-led account conversations, enterprise support queues, and renewal workflows — with CRM sync to Pipedrive, HubSpot, or Zoho.
How does ConvoAI work for technical product support?↓
You publish your help documentation, API reference, error message glossary, and troubleshooting guides in ConvoHub's Help Center. ConvoAI reads all of it and answers user questions using your actual content — not generic responses. When a question requires a human (complex bugs, account-specific issues), it routes the conversation to the right support engineer with full context.
Can I use ConvoHub for both support and sales/CS motions?↓
Yes. ConvoHub supports multiple inboxes and teams within one account. Your support team handles inbound tickets from one queue; your CS team manages renewal and expansion conversations from another. Both work from the same platform with shared contact history.
Related Resources
Learn more about the platform and how to get started.
Activate More Trials. Retain More Customers. Scale Support.
Connect your product events to ConvoHub and start automating the communication that drives growth.
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