The AI Communication Platform Built for Healthcare Providers
Reduce no-shows, automate patient intake, and provide 24/7 support — all from one platform that connects every channel your patients use.
Patients Expect Instant, Personal Communication. Most Clinics Still Rely on Phone Calls.
Healthcare providers lose patients and revenue to poor communication — missed appointment reminders, unanswered after-hours queries, and intake processes that rely entirely on front desk capacity. ConvoHub automates the communication layer of your practice so your staff handles clinical work, not inbox management.
ConvoHub at Every Stage of the Patient Journey
From first inquiry to post-visit follow-up — automated, consistent, and personal.
Instant Response to New Patient Inquiries
When a patient contacts you — via your website chat, WhatsApp, Facebook, or email — ConvoAI responds instantly with clinic information, available appointment slots, and next steps. No patient waits on hold or goes unanswered after hours.
Appointment Booking & Confirmation
Patients book directly inside the conversation via Calendly integration. An automatic confirmation is sent immediately with date, time, location, and preparation instructions — across whichever channel they used to book.
Automated Multi-Step Reminders
Send appointment reminders 48 hours, 24 hours, and 2 hours before. Patients can confirm or reschedule with a single reply. Reduce no-shows without a single staff phone call.
Pre-Visit Instructions & Check-In
Automatically send fasting instructions, documents to bring, consent forms, and parking directions before the appointment. Patients arrive prepared — fewer delays, fewer front desk questions.
Follow-Up, Results & Review Requests
After the visit, send prescription reminders, lab result notifications, follow-up check-ins, and review requests — all automated, all personalised, all through the channel the patient prefers.
Built for How Healthcare Teams Actually Work
ConvoAI — Knowledge-Based Patient Support
Upload your clinic FAQs, policies, preparation guides, and service information. ConvoAI answers patient questions 24/7 using your actual content — clinic hours, what to bring, pricing, directions — and routes clinical questions to a human.
Shared Inbox for Your Whole Team
Reception, nursing, and admin staff work from the same inbox. Conversations are assigned to the right person, labelled by urgency or type, and fully visible to everyone who needs context.
Automation Rules
Route emergency queries to priority queues. Auto-assign new patient inquiries to admissions staff. Send after-hours replies automatically. Build the rules once — they run on every channel.
Calendly Integration
Patients book, confirm, and reschedule appointments directly inside the conversation — no phone calls, no back-and-forth emails. Works on WhatsApp, live chat, and every other connected channel.
Google Translate — Serve Any Language
Automatically translate incoming patient messages to your staff's language and translate replies back. Serve multilingual patient populations without a multilingual team.
Conversation History & Context
Every message a patient has ever sent — across every channel, every visit — is stored in one timeline. Staff see full context before responding. No patient ever has to repeat themselves.
Every Channel Your Customers Use — In One Inbox
Patients contact you on different channels. ConvoHub handles all of them from one inbox — no separate logins, no missed messages.
Reminders, follow-ups, results, patient queries
Live Chat Widget
New patient inquiries from your website
Email (Gmail, Outlook, SMTP)
Confirmations, documents, insurance queries
Facebook Messenger
Inquiries from your Facebook page
SMS
Fallback reminders for patients without WhatsApp
Instagram DMs
Inquiries from Instagram presence
What Healthcare Providers Do With ConvoHub
From solo clinics to multi-location hospital groups — any healthcare provider that communicates with patients at volume benefits from a unified communication platform.
Frequently Asked Questions
Is ConvoHub compliant for healthcare patient communication?↓
ConvoHub is used by healthcare providers for patient communication including appointment reminders, general inquiries, and administrative messaging. For requirements specific to clinical data handling in your region (HIPAA, GDPR, DISHA, etc.), consult your compliance team — ConvoHub's role is the communication layer, not clinical data storage.
Can patients book appointments directly via WhatsApp or the chat widget?↓
Yes. With the Calendly integration, patients receive a booking link inside the conversation and schedule directly. The confirmation is sent automatically. ConvoHub can also route booking requests to reception staff for manual confirmation if preferred.
How does ConvoAI handle patient questions it cannot answer?↓
ConvoAI routes unanswered questions to a human staff member seamlessly — the patient does not experience a hard handoff. The conversation continues in the same thread, and the staff member sees everything ConvoAI already exchanged with the patient.
Can we manage multiple clinic locations from one ConvoHub account?↓
Yes. You can create separate inboxes per clinic location within the same ConvoHub account. Staff at each location only see their inbox. Managers and administrators can see across all locations.
Related Resources
Learn more about the platform and how to get started.
Automate Patient Communication. Reduce No-Shows. Serve More Patients.
Set up appointment reminders, 24/7 patient support, and your full omnichannel inbox in under 30 minutes.
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