The AI Communication Platform Built for E-commerce Brands
Automate order updates, recover abandoned carts, handle support across every channel, and run campaigns that actually get read — from one unified inbox.
Your Customers Shop on Every Channel. Your Communication Should Too.
E-commerce brands lose revenue to slow support, unread order updates, and abandoned carts with no recovery path. ConvoHub connects every customer touchpoint — WhatsApp, Instagram DMs, live chat, email, Facebook — into one inbox, and automates the communication that drives conversions and retention.
ConvoHub Across the Full E-commerce Customer Lifecycle
From the first message to repeat purchase — automated, personalised, omnichannel.
Instant Response to Pre-Purchase Inquiries
Shoppers ask about sizing, availability, shipping times, and return policies — on live chat, Instagram DMs, WhatsApp, and Facebook. ConvoAI answers from your product and policy knowledge base instantly, across every channel, 24/7.
Abandoned Cart Recovery
When a shopper abandons their cart, trigger an automated recovery sequence — a reminder 1 hour later, a personalised follow-up at 24 hours, and a final nudge at 72 hours. Include the product name, image, and a direct checkout link.
Order Confirmation, Dispatch & Delivery Updates
Automatically send confirmation when the order is placed, a dispatch notification with tracking link when it ships, and a delivery confirmation when it arrives. Shopify and WooCommerce order data flows into every conversation via the ConvoHub integration.
Unified Post-Purchase Support
Returns, refunds, damaged items, and delivery issues come in on every channel. Your support team handles all of them from one inbox — with full Shopify or WooCommerce order history, product details, and previous conversation visible in the sidebar.
Re-engagement & Repeat Purchase Campaigns
Send personalised broadcast campaigns to opted-in customer segments — flash sale announcements, restock alerts, loyalty rewards, and replenishment reminders. Segment by last purchase, product category, or spend tier.
Built for E-commerce Teams That Communicate at Volume
Shopify & WooCommerce Integration
View order history, cart value, product details, and customer tier directly in the conversation sidebar — from Shopify or WooCommerce. Your support agents have full order context without switching tabs or copying order IDs.
ConvoAI — Tier-1 Support Automation
"Where is my order?" is your most common support ticket. ConvoAI answers it — and every other repeat question — automatically from your knowledge base, 24/7. Escalates to a human when needed.
Broadcast Campaigns
Send personalised campaigns to opted-in customer segments. Set the audience, the message, the timing. ConvoHub handles delivery. Every reply lands in your shared inbox for your team to handle live.
Automation Rules
Route returns to the returns team, pre-purchase questions to sales, and complaints to senior agents automatically. Build the routing logic once — it runs on every channel without manual triage.
Kanban Pipeline for Sales
For high-ticket items or B2B wholesale, track leads through a visual sales pipeline — inquiry, quoted, negotiating, closed. Push to Pipedrive, HubSpot, or Zoho CRM automatically.
Google Translate
Serve international customers in their language automatically. Incoming messages are translated for your agents; replies are translated back before sending.
Every Channel Your Customers Use — In One Inbox
Shoppers reach out everywhere. ConvoHub handles every channel in one inbox — so your team never misses a conversation regardless of where it came from.
WhatsApp Cloud API
Order updates, recovery sequences, broadcast campaigns
Instagram DMs
Product inquiries, influencer-driven inbound messages
Facebook Messenger
Ad-driven inquiries, page messages
Live Chat Widget
Pre-purchase questions on your website
Email (Gmail, Outlook)
Order confirmations, invoice queries, returns
SMS
Delivery alerts, fallback for non-WhatsApp markets
What E-commerce Brands Do With ConvoHub
From direct-to-consumer brands to marketplace sellers — any e-commerce business communicating with customers at volume benefits from a unified platform.
Frequently Asked Questions
How do the Shopify and WooCommerce integrations work with ConvoHub?↓
Once connected, ConvoHub pulls order data from Shopify or WooCommerce into the conversation sidebar. When a customer contacts you about an order, your agent sees their full order history, current order status, and cart value without leaving ConvoHub. You can also trigger order update messages via automation rules when order statuses change in either platform.
Can I run WhatsApp broadcast campaigns to my customer list?↓
Yes — to customers who have opted in to receive WhatsApp messages from your brand. You need explicit WhatsApp opt-in consent (a checkbox at checkout or a dedicated opt-in flow) before sending broadcast campaigns. ConvoHub manages segmentation, template sending, and reply handling.
How does abandoned cart recovery work?↓
When a cart is abandoned, a webhook from your store triggers a ConvoHub automation that sends the first recovery message (template) to the customer's WhatsApp number. If they do not reply or checkout, a follow-up is sent at a defined interval. All replies route to your support team's inbox.
Can multiple support agents handle conversations simultaneously?↓
Yes. ConvoHub is a team inbox — unlimited agents work simultaneously. Conversations are assigned to specific agents, and collision detection prevents two agents from replying to the same customer at once.
Related Resources
Learn more about the platform and how to get started.
Turn Customer Communication Into a Competitive Advantage
Connect every channel, automate repetitive workflows, and give your team full order context in every conversation.
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