WhatsApp Customer Support for Logistics and Delivery Companies in Brazil
Brazil handles 1 billion+ parcels per year — Correios, Loggi, Total Express, Jadlog, and J&T Express Brazil. Brazilian shoppers expect WhatsApp updates for every delivery stage. ConvoHub automates rastreamento queries, delivery exception alerts, and rescheduling in Portuguese — without agents.
Brazilian shoppers are passionate about rastreamento — and unforgiving about delivery failures.
Brazil's logistics sector handles over 1 billion parcels annually, with Correios handling the bulk of last-mile delivery, and Loggi, Total Express, Jadlog, and J&T Express Brazil covering urban express. Brazilian e-commerce shoppers track their parcels obsessively — 'cadê meu pacote?' is one of the most-sent WhatsApp messages in the country. Every delivery exception generates an immediate support message.
Last-mile delivery failures are particularly acute in Brazil's complex urban geography — São Paulo's condomínio addressing, favela deliveries in Rio de Janeiro, and rural CEP coverage gaps all create high exception volumes. Add Receita Federal customs clearance queries for international parcels and the support load becomes significant.
'Cadê meu pacote?' floods WhatsApp at scale
Order tracking is the #1 support query for Brazilian logistics companies and e-commerce brands. ConvoAI can handle rastreamento queries automatically — pulling Correios or carrier tracking data and responding in Portuguese without agent involvement.
Last-mile exceptions in São Paulo are complex
Brazil's urban delivery complexity — condominiums, porteiros, building access restrictions, favela street naming — generates high failed delivery volumes. Automated exception handling and rescheduling via WhatsApp reduces redelivery costs significantly.
B2B freight clients need cargo status updates
Embarcadores (shippers) and B2B logistics clients expect proactive cargo status updates and quick responses to freight quote requests. A shared inbox with visibility across the whole team is essential for enterprise logistics operations.
One platform for Brazilian logistics support and notifications
ConvoHub automates rastreamento queries, delivery exception notifications, and rescheduling — so your operations team handles only complex cases.
Shared inbox for all logistics channels
WhatsApp, email, Instagram DM, and Facebook Messenger — every delivery query and B2B freight enquiry lands in one shared inbox your operations team manages together.
ConvoAI handles rastreamento queries in Portuguese
Train ConvoAI on your tracking lookup process and common delivery FAQ. It responds to 'cadê meu pedido?' queries with live tracking status, estimated delivery windows, and exception explanations — in Portuguese, 24/7.
Proactive delivery exception notifications
When a delivery fails, trigger an automatic WhatsApp notification to the recipient — explaining the reason and offering rescheduling options. Stop exceptions from becoming inbound support volume before they arrive.
Automated rescheduling via WhatsApp
When a delivery fails due to recipient absent, ConvoAI sends a rescheduling message automatically — letting the recipient choose a new delivery window without calling or waiting for a human agent.
B2B freight quote and status management
B2B clients (embarcadores, importers, distributors) can request freight quotes and check cargo status via WhatsApp. ConvoHub routes these to your commercial team with full conversation context.
Unlimited agents, per-conversation pricing
Add your entire operations team, customer service agents, and commercial reps without paying per seat. ConvoHub charges per conversation — scale for peak seasons without billing surprises.
Built for Brazilian logistics workflows
Automated rastreamento response in Portuguese
ConvoAI responds to tracking queries by pulling the latest carrier status and translating it into plain Portuguese — 'seu pedido saiu para entrega hoje' or 'seu pacote está na agência dos Correios, retire em até 7 dias'. Handles 100% of routine tracking queries automatically.
Proactive failure notification before customers ask
When your carrier API flags a failed delivery attempt, ConvoHub automatically sends the recipient a WhatsApp message explaining the situation and offering rescheduling — before they have a chance to submit a complaint.
Handle Receita Federal customs queries for international parcels
Brazilian shoppers ordering from international retailers frequently face Receita Federal customs queries. ConvoAI handles the standard explanation of the process and required documentation — reducing agent volume on this predictable, high-frequency query.
WhatsApp freight quote pipeline for embarcadores
B2B shippers submit freight quote requests via WhatsApp. ConvoHub routes them to the commercial team, tracks quote status in Kanban, and sends quote documents back in the same WhatsApp thread.
Frequently asked questions
Can ConvoHub automate rastreamento de pedido (order tracking) queries in Portuguese?
Yes. ConvoAI can be trained on your tracking lookup process — either via a webhook that pulls live carrier status from Correios, Loggi, or Total Express, or via a standard FAQ explaining how to use the tracking page. When a customer sends 'cadê meu pedido?' or 'como rastrear meu pacote?', ConvoAI responds in Portuguese with the tracking information or next steps — without human agent involvement.
How does ConvoHub help with failed delivery (entrega não realizada) situations?
You can configure ConvoHub's automation rules to trigger a proactive WhatsApp message when your logistics platform signals a failed delivery attempt. The message explains the reason (destinatário ausente, endereço não encontrado, etc.) and presents rescheduling options directly in WhatsApp. This proactive approach prevents the failed delivery from generating an inbound complaint — reducing total support volume significantly.
Does ConvoHub work for B2B freight and cargo logistics in Brazil?
Yes. B2B logistics clients (embarcadores, importers, distributors) typically communicate via WhatsApp and email. ConvoHub's shared inbox handles both channels, routes freight quote requests to the commercial team, and lets operations staff manage cargo status queries alongside consumer delivery support — all from one view.
Can ConvoHub handle customs clearance queries for international shipments to Brazil?
Yes. ConvoAI can be trained on the standard Receita Federal customs process — taxação de importação, documentação necessária, prazo de liberação. These are highly repetitive queries that follow predictable patterns, making them ideal for automated ConvoAI responses in Portuguese. Complex individual cases are escalated to a human agent.
How many logistics support agents can use ConvoHub?
Unlimited agents on all ConvoHub plans. Whether you have a 5-person customer service team or a 100-agent logistics operations centre, ConvoHub charges per conversation — not per seat. During peak seasons like Black Friday and Natal, when parcel volume (and support volume) spikes dramatically, you can add temporary agents without your plan cost increasing per person.
Start automating rastreamento and delivery support on WhatsApp
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Trusted by logistics companies and delivery operations across São Paulo, Rio de Janeiro, Curitiba, and across Brazil