WhatsApp Customer Support for Clinics and Hospitals in India
70% of Indians prefer WhatsApp over phone calls for booking appointments. ConvoHub gives your clinic a shared inbox for WhatsApp and email, AI-powered responses, automated appointment reminders, and multi-department routing — without storing any medical data.
Your front desk is drowning in WhatsApp messages.
Indian patients stopped calling. They WhatsApp. They message at 8 PM asking about tomorrow's OPD timing, send photos of prescriptions asking for appointment confirmations, and expect a reply within minutes. Your front desk staff are replying from personal phones, losing message history when staff changes, and manually calling patients to remind them of upcoming appointments.
ConvoHub centralises every patient communication channel into one professional inbox — so queries never fall through the cracks, and your doctors focus on patients rather than administrative chaos.
Messages lost across personal phones
When reception staff reply from personal WhatsApp, there is no record, no handover, and no visibility for clinic management.
No-shows waste doctor time
Indian patients book appointments and forget. Without an automated reminder 24 hours before, no-show rates in urban clinics run as high as 30%.
Wrong-department queries waste everyone's time
A patient asking about radiology slots reaches the orthopaedics team because one receptionist happens to see the message first.
Built for the way Indian patients communicate
Unified inbox: WhatsApp + email
All patient messages — whether from WhatsApp or email — arrive in one shared team inbox. Any receptionist can pick up and continue a conversation with full history visible.
ConvoAI for administrative queries
Train ConvoAI on your clinic's FAQ: OPD timings, visiting hours, diagnostic package prices, insurance accepted. The AI handles these queries instantly, 24/7, without involving staff.
Calendly appointment booking on WhatsApp
When a patient asks to book an appointment, ConvoAI shares a Calendly link for the appropriate doctor or department. Patients self-book without a single phone call.
Automated 24-hour appointment reminders
ConvoHub sends a WhatsApp reminder to every booked patient 24 hours before their appointment — reducing no-shows and freeing your front desk from manual reminder calls.
Multi-department routing
Route incoming messages to the correct department automatically — OPD, diagnostics, billing, pharmacy. Routing rules are based on keywords in the patient's message.
Communication layer only — no medical data stored
ConvoHub handles conversation threads. Your clinic's medical records, prescriptions, and reports stay in your existing HIS/EMR system. We are a communication tool, not a health data platform.
How Indian healthcare providers use ConvoHub
Multi-speciality clinic
A 10-doctor clinic in Bangalore receives 200+ WhatsApp messages daily. ConvoHub routes each message to the right speciality team. ConvoAI handles 60% automatically — appointment bookings, fee queries, directions. The remaining 40% are handled by two receptionists who previously needed five.
Diagnostic centre
A pathology lab in Mumbai uses ConvoHub to notify patients when their reports are ready (via WhatsApp broadcast to opted-in patients), answer test package queries, and collect home sample collection requests — without staff needing to manage a WhatsApp group.
Dental chain
A dental chain across Hyderabad uses Calendly + ConvoHub to let patients book consultations on WhatsApp. Automated reminders cut no-shows by 35%. The front desk now focuses on in-clinic experience rather than phone and WhatsApp management.
Ayurveda and wellness clinic
A wellness centre in Chennai uses ConvoHub's WhatsApp broadcast to send monthly wellness tips and appointment reminders to opted-in patients — creating ongoing engagement without any email marketing cost or open-rate problem.
Frequently asked questions
Does ConvoHub store patient medical records or health data?
No. ConvoHub is a communication layer — it handles the conversation thread between your clinic and the patient, but it does not store or process medical records, prescriptions, or diagnostic reports. Your clinical records remain in your HIS or EMR system. Clinics are responsible for their own data compliance under applicable Indian health data regulations.
How do clinics use WhatsApp for appointment booking in India?
Most Indian patients already use WhatsApp daily and strongly prefer it over phone hold queues. With ConvoHub, a patient sends a WhatsApp message to your clinic's business number, ConvoAI collects their name, preferred doctor, and time, then shares a Calendly booking link for them to confirm the slot. The patient receives an automated reminder 24 hours before the appointment — reducing no-shows without any manual follow-up from your front desk.
Can one WhatsApp number serve multiple departments in a hospital?
Yes. With WhatsApp Business API via ConvoHub, a single business number is shared across your entire hospital. Routing rules automatically direct messages to the correct department — for example, messages mentioning "blood test" or "radiology" go to the diagnostics team, while "OPD appointment" messages route to the front desk. Each department team sees only their assigned conversations.
What happens when a patient asks a medical question that requires a doctor's input?
ConvoAI is configured to handle administrative queries — appointment booking, visiting hours, test report collection times, billing questions. If a patient asks a clinical question (symptoms, dosage, diagnosis), ConvoAI flags the conversation and assigns it to a human agent. The AI is never used as a substitute for medical advice.
How does ConvoHub handle the high volume of queries during peak hours in Indian clinics?
Indian clinics experience sharp volume spikes on Monday mornings and after public holidays. ConvoAI handles the first response to every incoming message instantly — even when 50 patients message simultaneously — so no query is left waiting. Routine queries (test report status, billing queries, directions) are resolved automatically, and only complex cases reach your front desk staff.
Give your patients a better first response
14-day free trial. Set up your clinic's WhatsApp inbox, route queries to the right department, and cut no-shows with automated reminders.
Used by clinics and hospitals across Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune