Omnichannel Support Platform for EdTech Companies in India
India's EdTech market has 50M+ learners but support teams are tiny relative to user base. ConvoHub centralises WhatsApp, email, and Instagram enquiries in one inbox, deflects 60% with AI, and gives your small team the leverage to support millions.
Millions of learners, a support team of twelve.
Indian EdTech companies scale users faster than they can hire support agents. BYJU's and Unacademy faced public criticism not for product quality but for support failures — refund delays, course access issues going unresolved, parents unable to reach anyone after paying ₹50,000+ for a course. The problem isn't team effort; it's that support infrastructure never kept pace with growth.
ConvoHub gives EdTech support teams a force multiplier: AI that handles the predictable 60%, and a clean inbox for the 40% that genuinely needs a human — so students get fast answers and agents spend time on what matters.
Students WhatsApp, you only have email support
Parents and students in Tier 2/3 India send WhatsApp messages but your support team only monitors a helpdesk email. Messages go unanswered for days.
Same questions asked 500 times per day
What is the batch timing? Can I get an EMI? What is the refund policy? These questions consume 60% of your agents' time and could be answered by AI instantly.
Escalations buried in Instagram DMs
Frustrated students post on Instagram or send angry DMs. Your community team sees them, your support team doesn't — no one owns the resolution.
Everything your EdTech support team needs
WhatsApp + email + Instagram in one inbox
All student and parent messages arrive in a single shared inbox. No more switching between apps. Every channel, every query, one place.
ConvoAI trained on your course catalogue
Upload your course pages, fee structure, batch schedule, and refund policy. ConvoAI answers all routine queries accurately and instantly — in English or Hindi.
Kanban ticket pipeline
Track escalations from open to resolved on a Kanban board. Prioritise refund disputes, technical access issues, and payment failures separately from general enquiries.
Route by course or department
A query about the IIT-JEE batch goes to the academic team. A billing query goes to finance. A technical glitch goes to your tech support team. Automated, keyword-based routing.
HubSpot and Pipedrive sync for sales leads
New course enquiries from WhatsApp auto-create leads in your CRM. Your sales team follows up with full conversation context — no copy-pasting between tools.
CSAT and response time tracking
See first response time, resolution time, and CSAT scores by team and channel. Identify which courses generate the most support load and why.
ConvoHub vs. generic helpdesk tools
| Feature | ConvoHub | Generic helpdesk |
|---|---|---|
| WhatsApp Business API inbox | ✅ | ❌ (email/chat only) |
| AI trained on your knowledge base | ✅ | ⚠️ (rule-based bots only) |
| Instagram DM support | ✅ | ❌ |
| Per-conversation pricing (no per-seat cost) | ✅ | ❌ (per agent/seat) |
| Kanban lead pipeline | ✅ | ❌ |
| HubSpot / Pipedrive CRM sync | ✅ | ⚠️ (limited) |
| 14-day free trial, no credit card | ✅ | ⚠️ |
Frequently asked questions
Why do Indian EdTech platforms need a separate support platform beyond email?
Indian students and parents overwhelmingly use WhatsApp as their primary communication channel — not email. When a student has a doubt about course access or a parent wants to discuss a refund, they WhatsApp first. EdTech companies that only offer email support see slower resolution times, lower CSAT, and more negative reviews on social media from customers who felt ignored. ConvoHub ensures every WhatsApp, email, and Instagram query reaches the right team instantly.
How does ConvoAI handle repetitive queries for EdTech platforms?
The majority of EdTech support volume is predictable: course fee structure, batch timings, EMI options, refund policy, technical access issues, and certificate queries. You train ConvoAI on your knowledge base — help articles, FAQ documents, policy PDFs — and it answers these queries automatically with accurate, up-to-date information. This typically deflects 50–60% of total support volume, leaving human agents free for genuine escalations.
Can ConvoHub handle queries across multiple courses and batches?
Yes. ConvoHub supports routing rules and team structures so that queries about different courses or departments are directed to the right agent group. A query about the JEE preparation course routes to the academic support team, while a billing query routes to the finance team — all from the same WhatsApp business number.
How does ConvoHub integrate with HubSpot or Pipedrive for EdTech sales teams?
ConvoHub syncs with HubSpot, Pipedrive, and Zoho CRM. When a prospective student sends a course enquiry on WhatsApp, ConvoHub creates or updates their CRM record automatically, logs the conversation, and tracks the lead through your sales pipeline. Your sales team can follow up from ConvoHub or their CRM — conversations stay in sync.
Does ConvoHub work for EdTech platforms with both B2C students and B2B institutional clients?
Yes. You can set up separate inboxes or routing rules for B2C student enquiries and B2B institutional partnerships — with different teams, different AI configurations, and different escalation paths. Large platforms like upGrad serve both individual learners and corporate L&D buyers; ConvoHub handles both tracks from one platform.
Give your learners the support they paid for
14-day free trial. Set up your EdTech support inbox, train ConvoAI on your course catalogue, and handle 5× the query volume with the same team.
Trusted by EdTech teams across Bangalore, Mumbai, Hyderabad, Delhi, Pune, and Chennai