Omnichannel Support Platform for EdTech and Education Companies in Brazil
Brazil has 50 million+ online learners and Latin America's largest EdTech market. Students on Hotmart, Eduzz, Alura, Descomplica, and thousands of cursos online ask about course access, payment plans, certificates, and refunds — all via WhatsApp. ConvoHub handles it all in Portuguese, at scale.
Brazilian students expect WhatsApp support for every post-purchase query.
Brazil's EdTech market is dominated by Hotmart, Eduzz, and Monetizze for independent course creators — plus major platforms like Alura, Descomplica, Rocketseat, and Rock Content. Brazilian students, parents, and corporate learners use WhatsApp as their primary support channel — far ahead of email tickets or help desks.
The most common queries are highly repetitive: não consigo acessar o curso (can't access the course), quando emitem meu certificado (when is my certificate issued), quais são as parcelas disponíveis (what payment plans are available), and posso pedir reembolso (can I get a refund). These are predictable, answerable questions that should never require a human agent.
Acesso ao curso queries dominate support volume
'Não consigo acessar' is the #1 support query for Brazilian EdTech. ConvoAI can handle access troubleshooting steps in Portuguese automatically — resetting logins, checking order status, and escalating only genuine technical issues.
Payment plan (parcelamento) enquiries need instant answers
Brazilian students often pay for courses in parcelamento (monthly instalments) via Pix or boleto bancário. Queries about upcoming charges, failed payments, and plan upgrades need fast responses to prevent churn.
Certificate requests are predictable and automatable
Certificado de conclusão requests follow a fixed process. ConvoAI can check completion status and trigger the certificate issuance workflow automatically — without a human agent reviewing each request.
One platform for Brazilian EdTech student support
ConvoHub is an omnichannel support platform built for EdTech teams managing student communication across WhatsApp, Instagram, and email — with Portuguese-first automation and broadcast capabilities built in.
All channels, one inbox
WhatsApp, Instagram DM, Facebook Messenger, and email — every student query from every channel lands in one shared inbox your support team works from together.
ConvoAI handles repetitive queries in Portuguese
Train ConvoAI on your course catalogue, access FAQs, payment policy, refund policy, and certificate process. It auto-resolves 60%+ of student queries without human agents — in Portuguese, 24/7.
Hotmart and Eduzz context in chat
ConvoHub integrates via API connections so agents can see student purchase and course progress data alongside the WhatsApp conversation — no switching between Hotmart dashboard and WhatsApp.
Automation rules for refund and churn flows
Automatically tag refund requests (reembolso), route them to the right team member, and trigger a retention message with a course extension offer before the refund is processed.
Broadcast for re-engagement campaigns
Send WhatsApp broadcasts to students who started but haven't completed their course — with personalised encouragement messages and bonus content offers using Meta-approved Portuguese templates.
Unlimited agents, per-conversation pricing
Scale your support team for Black Friday course launch season without per-seat costs. ConvoHub charges per conversation — add as many tutors, support reps, and admins as you need.
Built for Brazilian EdTech workflows
Automated acesso ao curso troubleshooting in Portuguese
ConvoAI walks students through login reset, purchase verification, and browser troubleshooting steps in Portuguese — resolving the majority of access issues without a human support agent.
Automate certificado de conclusão requests
ConvoAI checks completion status in your LMS, confirms the student meets the criteria, and triggers the certificate issuance workflow — replying to the student with their certificate link in the same WhatsApp thread.
Handle parcelamento and Pix payment queries instantly
Brazilian students frequently ask about instalment charges, Pix payment confirmation, and boleto bancário deadlines. ConvoAI handles these with accurate, up-to-date responses based on your payment policy.
Broadcast to inactive students before course expiry
Identify students who haven't accessed their course in 30+ days and send a personalised WhatsApp nudge. Higher engagement means better completion rates, better reviews, and fewer refund requests.
Frequently asked questions
Does ConvoHub work for Hotmart course creators in Brazil?
Yes. ConvoHub manages the customer communication layer — WhatsApp, Instagram, email — regardless of which platform hosts your course. Hotmart course creators use ConvoHub to handle student support queries in Portuguese after purchase: access issues, certificate requests, payment queries, and refund handling. ConvoAI can be trained on your specific course policies and Hotmart-specific workflows.
Can ConvoAI handle Brazilian student queries about parcelamento and Pix payments?
Yes. You train ConvoAI on your payment policy — including available parcelamento options, Pix payment confirmation timelines, boleto bancário expiry rules, and what happens when a payment fails. ConvoAI responds to these queries accurately in Portuguese, removing the need for a human agent to handle each payment question individually.
How does ConvoHub handle reembolso (refund) requests from Brazilian students?
You can configure ConvoHub's automation rules to detect refund keywords (reembolso, cancelamento, desistência) and automatically tag and route those conversations to your refund team, while simultaneously triggering a retention message offering a course pause or extension as an alternative. This automated retention flow can significantly reduce refund rates before a human needs to review the request.
Can I use ConvoHub to broadcast to my student list for a new course launch?
Yes. ConvoHub's broadcast module lets you upload an opted-in contact list — your existing students or subscribers — and send a new course launch notification using a Meta-approved Portuguese template. You get per-recipient delivery and read analytics. All contacts must have explicitly opted in to receive WhatsApp messages from your business. ConvoHub does not support cold list blasting.
How many support agents can I add to ConvoHub for my EdTech business?
Unlimited agents on all ConvoHub plans. During peak periods — Black Friday course launches, enrollment season, or post-purchase access spikes — you can add temporary support agents without your plan cost increasing per seat. ConvoHub charges per conversation, so your support capacity scales with demand without per-agent billing surprises.
Start handling student WhatsApp support in Portuguese at scale
14-day free trial. No credit card. Train ConvoAI on your course FAQ and start resolving student queries automatically within the hour.
Trusted by EdTech companies and online course creators across Brazil — from São Paulo to Recife