Customer Support Platform for Restaurants and F&B Brands in UAE
Dubai has 15,000+ restaurants competing for every guest. Reservations arrive on WhatsApp, Deliveroo complaints escalate to direct messages, and Ramadan requires broadcast-ready infrastructure. ConvoHub handles all of it from one shared inbox.
UAE diners message on WhatsApp. Complaints land there too.
Dubai's F&B industry is one of the most competitive in the world — 15,000+ restaurants in Dubai alone, high Talabat and Deliveroo delivery volumes, high-end dining experiences, and a corporate catering market driven by the UAE's dense business district population.
Most UAE restaurants manage reservation WhatsApp messages through a shared phone at the host stand, complaint escalations through a manager's personal phone, and Ramadan promotion broadcasts through a disconnected marketing tool. During Friday brunch, Ramadan iftar rush, and National Day, this fragmented setup completely breaks down.
Reservation requests come in on WhatsApp, not just the phone
UAE diners send WhatsApp reservation requests throughout the day. A shared phone at the host stand with no conversation history means double bookings, missed requests, and no record of special requirements.
Delivery complaints on WhatsApp damage your platform ratings
Talabat and Deliveroo complaints that go unresolved on WhatsApp turn into negative ratings that hurt your delivery platform visibility. Fast, structured resolution protects your ranking.
Ramadan and Friday brunch demand broadcast infrastructure
Ramadan iftar packages, Eid celebrations, and Friday brunch promotions require reaching your opted-in guest base on WhatsApp. Without a broadcast tool connected to your support inbox, you are missing the UAE's highest-value dining moments.
One platform for UAE restaurant support and guest marketing
ConvoHub centralises WhatsApp reservations, delivery complaint escalations, and Instagram DMs in one shared inbox — with AI automation for FAQ and broadcast tools for Ramadan, brunch, and seasonal promotions.
All guest channels in one inbox
WhatsApp reservations, Talabat and Deliveroo complaint escalations, Instagram DMs, and email — all in one shared inbox your front-of-house team works from.
ConvoAI for restaurant FAQ
ConvoAI answers menu questions, allergen requests, opening hours, parking details, dress code, and reservation availability automatically — 24/7, without tying up your team.
Reservation booking via Calendly
Guests can book tables directly from the WhatsApp conversation using Calendly integration. Confirmation and reminder messages are sent automatically, reducing no-shows.
Ramadan and brunch broadcast campaigns
Send Ramadan iftar packages, Eid special menus, Friday brunch deals, and National Day promotions to your opted-in guest list via WhatsApp broadcast — with 5× higher open rates than email.
Macros for delivery complaint resolution
Create one-click macro responses for the most common delivery complaints — missing item, wrong order, late delivery — with a consistent resolution offer (voucher, replacement, refund request form).
Multi-branch management
Restaurant groups manage all UAE branches from one workspace. Route messages by location, handle corporate catering enquiries in a specialist inbox, and give management full visibility across every branch.
How UAE restaurants and F&B brands use ConvoHub
Manage WhatsApp reservation requests without a shared phone
Every WhatsApp reservation request lands in a shared inbox your entire front-of-house team can see. ConvoAI captures guest name, date, time, party size, and special requirements — then routes confirmed bookings to your reservations system. No missed requests, no double bookings.
Resolve Talabat and Deliveroo escalations before they become bad reviews
When delivery customers escalate to your restaurant WhatsApp number, ConvoHub routes the complaint to your support team with full context. Macros for standard resolutions (voucher, replacement) mean agents close complaints in one message — protecting your delivery platform ratings.
Broadcast Ramadan, Eid, and Friday brunch offers on WhatsApp
Build your opted-in UAE guest database and broadcast seasonal promotions directly on WhatsApp. Ramadan iftar packages, Eid celebration menus, Friday brunch packages, and National Day special events reach your highest-value guests on the channel with the best open rates.
Handle corporate catering enquiries from a specialist inbox
Corporate catering for Dubai business districts is a high-value revenue stream. Route WhatsApp enquiries from corporate clients to a dedicated catering team — tracking each enquiry through a Kanban pipeline from quote to confirmed booking.
Frequently asked questions
How does ConvoHub help UAE restaurants manage Talabat and Deliveroo complaint escalations?
When a customer escalates a complaint from Talabat or Deliveroo to your restaurant WhatsApp number — missing items, wrong order, quality issues — it lands in ConvoHub's shared inbox alongside direct WhatsApp reservations. Agents see the full conversation, can apply macros for common resolutions (refund, replacement, voucher), and close complaints faster with a full audit trail.
Can UAE restaurants use ConvoHub to send Ramadan and Eid promotion broadcasts on WhatsApp?
Yes. ConvoHub includes a WhatsApp marketing module for broadcasting to opted-in customer lists. You can send Ramadan iftar package announcements, Eid special menus, Friday brunch details, and National Day promotions using Meta-approved templates — with delivery and read rate analytics included.
How does ConvoHub handle WhatsApp reservation requests for Dubai restaurants?
Guests send reservation requests on WhatsApp. ConvoAI can capture the guest name, date, time, party size, and special requirements automatically — and either confirm availability or route the request to a floor manager. Calendly integration allows guests to book directly from the WhatsApp conversation without agent involvement.
Can cloud kitchens in the UAE use ConvoHub for delivery order support?
Yes. Cloud kitchens that receive WhatsApp order updates and complaint messages use ConvoHub to manage all customer communication from one inbox. ConvoAI handles standard order status queries, and human agents handle escalations — reducing resolution time and protecting the ratings that determine visibility on delivery platforms.
How many restaurants or branches can one UAE F&B group manage in ConvoHub?
ConvoHub supports multi-location F&B operations. A restaurant group with branches in Dubai Marina, Downtown, and Abu Dhabi can manage all locations from one workspace — routing messages by location, department, or query type. Unlimited agents and custom routing rules ensure the right team handles every conversation.
Handle every guest message and delivery complaint from one inbox
14-day free trial. No credit card. Connect your restaurant WhatsApp number, configure ConvoAI with your menu and FAQ, and start managing every guest conversation professionally from day one.
Trusted by restaurants, cloud kitchens, and F&B groups across Dubai, Abu Dhabi, and the UAE