Customer Support Platform for Restaurants and F&B Brands in Saudi Arabia
Saudi Arabia has 50,000+ restaurants and a massive catering culture driven by Ramadan, Eid, and corporate events. Saudi diners use WhatsApp for reservations, complaints, and catering enquiries — in Arabic. ConvoHub manages it all from one inbox.
Saudi diners WhatsApp for reservations, complaints, and catering — your team can't keep up.
Saudi Arabia's F&B market is one of the largest in the region — 50,000+ restaurants, strong Hunger Station and Jahez delivery platforms, and a powerful catering culture driven by Ramadan iftars, Eid gatherings, and corporate events. Saudi diners default to WhatsApp for table reservations, catering enquiries, and complaint escalations — in Arabic.
Ramadan and Eid create massive simultaneous volume spikes — iftar enquiries, corporate catering orders, and complaint escalations from delivery platforms all arrive at once. Cloud kitchens in Riyadh and Jeddah handle everything entirely via WhatsApp with no front-of-house team to manage it.
Ramadan iftar enquiries overwhelm every channel simultaneously
Corporate clients, family groups, and individual diners all enquire about iftar packages at the same time. Without AI handling FAQ, your team spends Ramadan answering the same questions instead of managing actual bookings.
Jahez and Hunger Station complaints arrive via WhatsApp
Saudi customers who receive a wrong or late order on Jahez or Hunger Station immediately message the restaurant directly on WhatsApp to complain. Without a proper inbox, these escalations get missed.
Cloud kitchens have no front-of-house — WhatsApp is everything
Riyadh and Jeddah cloud kitchen operators handle 100% of customer interaction via WhatsApp. Order queries, complaint resolution, and repeat customer communication — all via one number, with no system behind it.
One platform for Saudi restaurant and F&B customer communication
ConvoHub centralises reservations, catering enquiries, delivery complaints, and broadcast campaigns — with ConvoAI handling Arabic FAQ automatically so your team focuses on service.
All channels, one inbox
WhatsApp reservations, Instagram DM catering enquiries, Facebook Messenger questions, and direct email complaints — all in one shared inbox your entire F&B team works from.
ConvoAI handles Halal and menu FAQ in Arabic
Train ConvoAI on your menu, Halal certification, allergen list, prayer time closure hours, and catering minimum orders. It handles Arabic FAQ automatically — 24/7 including outside operating hours.
Reservation collection and Calendly booking
ConvoAI collects party size, date, and requirements for table reservations, then routes to your team — or shares a Calendly link for self-booking. No manual back-and-forth for standard reservation requests.
Ramadan and Eid broadcast campaigns
Send your Ramadan iftar menu reveal, Eid special offers, and National Day catering promotions to opted-in WhatsApp customers via Meta-approved Arabic templates — with full delivery analytics.
Complaint escalation routing
Hunger Station and Jahez complaint escalations arriving on WhatsApp are automatically tagged and routed to your complaints team — so critical customer issues don't sit in an unmonitored inbox.
Unlimited staff — front-of-house and operations
Add your entire floor team, kitchen management, and catering sales staff without per-seat charges. ConvoHub prices per conversation — ideal for Saudi F&B operations with seasonal staffing.
Built for Saudi restaurant and F&B workflows
Handle 500 Ramadan iftar enquiries without extra staff
ConvoAI handles the Ramadan FAQ surge — menu options, pricing, delivery areas, minimum orders — in Arabic automatically. Your catering sales team receives only serious leads, pre-qualified with all the key information already collected.
WhatsApp is your entire front-of-house
Riyadh and Jeddah cloud kitchen operators manage 100% of customer interaction via ConvoHub — order queries, complaint resolution, and reorder prompts for repeat customers. ConvoAI handles the routine; your team handles the exceptions.
Escalate and resolve delivery platform complaints faster
Saudi customers who receive a wrong order on Hunger Station or Jahez immediately WhatsApp the restaurant. ConvoHub captures every escalation, tags it by delivery platform, and routes to your complaints team with SLA tracking.
Broadcast Ramadan menus and Eid offers to opted-in guests
WhatsApp broadcast to your opted-in Saudi guest base with Ramadan iftar packages, Eid Al-Adha BBQ menus, and Saudi National Day special events. Arabic Meta-approved templates with delivery and read rate analytics per campaign.
Frequently asked questions
How does ConvoHub handle WhatsApp reservation requests for Saudi restaurants?
ConvoAI collects the reservation details — date, time, party size, and any special requirements (private dining, birthday setup) — via WhatsApp in Arabic or English. The completed reservation request is then sent to the reservations team for confirmation. You can also integrate Calendly so guests self-book from within the WhatsApp conversation.
Can ConvoHub handle Ramadan iftar catering enquiries at volume?
Yes. During Ramadan, Saudi restaurants and catering companies receive hundreds of corporate iftar enquiries simultaneously. ConvoAI handles initial FAQ about menu options, pricing, minimum order quantities, and delivery areas in Arabic — automatically — and routes serious catering leads to your sales team with full conversation context.
Does ConvoHub support Arabic for Saudi restaurant customers?
Yes. ConvoHub supports right-to-left Arabic text natively. ConvoAI can be trained on your Arabic-language menu, Halal certification documents, allergen information, and prayer time closure schedules. It responds to Arabic customer queries automatically — 24/7, including outside your operating hours.
How do Saudi cloud kitchens use ConvoHub differently from dine-in restaurants?
Cloud kitchens operating in Riyadh and Jeddah typically handle all customer interaction via WhatsApp — there is no physical front-of-house. ConvoHub becomes their primary customer communication platform: handling order queries, complaint escalations from Hunger Station or Jahez, and direct WhatsApp orders for repeat customers. ConvoAI manages the majority of inbound automatically.
Can I send WhatsApp broadcast messages for Ramadan iftar menus and Eid catering offers?
Yes. ConvoHub's broadcast module lets you upload a list of opted-in guests and send seasonal promotions via Meta-approved WhatsApp templates. Ramadan iftar menu reveals, Eid Al-Adha special menus, and National Day catering packages can all be broadcast to your existing customer base — with delivery and read analytics.
Manage every Saudi diner conversation from one platform
14-day free trial. No credit card required. Connect your restaurant WhatsApp number, train ConvoAI on your menu and Halal FAQ, and start handling Arabic customer enquiries automatically within the hour.
Trusted by restaurants, cloud kitchens, and catering companies across Riyadh, Jeddah, and the Kingdom