Customer Support Platform for Restaurants and F&B Brands in Brazil
Brazil has 1 million+ restaurants and a massive iFood and Rappi delivery culture. WhatsApp is the primary reservation and complaint channel. ConvoHub centralises direct bookings, iFood escalations, and dietary queries in one inbox — with ConvoAI in Portuguese and broadcast campaigns for Carnival, Dia dos Namorados, and São João.
Brazilian diners book via WhatsApp, complain via WhatsApp, and expect instant replies.
Brazil's restaurant industry spans 1 million+ establishments — from fine dining in São Paulo's Jardins neighbourhood to cloud kitchens in Rio's Barra da Tijuca. iFood and Rappi reshaped how Brazilians order food, but they've also created a dual-channel problem: direct WhatsApp customers and marketplace delivery customers both need support, and they're in completely different inboxes.
Brazilian dining has intense seasonal peaks: Carnival season, São João festival (particularly strong in the Northeast), Dia dos Namorados (Brazil's Valentine's Day in June), and Natal. During these periods, reservation requests, menu queries, and catering enquiries flood WhatsApp simultaneously — while the team is focused on operations, not on messages.
iFood and direct WhatsApp queries in separate places
When an iFood order goes wrong, the customer escalates to the restaurant's WhatsApp. Meanwhile, direct reservation requests arrive in the same inbox. Without a shared system, messages get missed and complaints escalate.
Carnival and Dia dos Namorados create reservation floods
Brazilian seasonal dining peaks generate 5–10× normal reservation volume. Without automation and a shared team inbox, WhatsApp-based reservations overwhelm even well-staffed front-of-house teams.
Dietary queries need accurate, instant answers
Vegano, sem glúten, sem lactose, opções kosher — Brazilian diners increasingly ask detailed dietary questions before booking or ordering. Wrong or slow answers mean lost covers and negative reviews.
One platform for Brazilian restaurant support and marketing
ConvoHub is an omnichannel support platform built for restaurants and F&B brands that need to manage reservations, delivery complaints, and seasonal campaigns — all in Portuguese.
All channels, one inbox
WhatsApp, Instagram DM, Facebook Messenger, TikTok, and email — every reservation request, iFood complaint escalation, and dietary query lands in one shared inbox your front-of-house and delivery teams manage together.
ConvoAI handles FAQ in Portuguese
Train ConvoAI on your cardápio, allergen information, operating hours, reservation process, and delivery availability. It auto-responds to the most common queries 24/7 — without frontline staff involvement during busy service.
Reservation booking via Calendly integration
Connect Calendly to ConvoHub and let ConvoAI manage reservation booking directly in WhatsApp — guests pick available slots, choose party size, and confirm special requests without calling.
Broadcast for seasonal campaigns in Portuguese
Send Carnival specials, Dia dos Namorados menus, São João festival promotions, and new menu launches to your opted-in guest list using Meta-approved Portuguese WhatsApp templates.
iFood complaint escalation routing
When an iFood complaint arrives on WhatsApp, ConvoHub's automation rules tag it, route it to the delivery manager, and trigger an acknowledgement message — ensuring no escalation gets lost in the noise.
Unlimited staff, per-conversation pricing
Add your front-of-house team, delivery coordinator, and manager without paying per seat. ConvoHub charges per conversation — perfect for restaurants with seasonal staffing fluctuations.
Built for Brazilian restaurant workflows
WhatsApp reservation booking without phone calls
ConvoAI handles the full reservation flow in Portuguese — collecting party size, date, time, special occasion, and dietary requirements — then confirms the booking via Calendly. No calls. No manual diary management.
Route iFood and Rappi complaint escalations instantly
When a delivery complaint arrives on WhatsApp, ConvoHub automatically tags it as an iFood/Rappi escalation and routes it to your delivery manager with full conversation history — for a structured, fast resolution.
Instant answers for vegano, sem glúten, and allergen questions
ConvoAI responds instantly to dietary queries in Portuguese — based on your current cardápio and allergen documentation. Accurate, fast answers prevent lost bookings from guests who would otherwise go elsewhere.
Broadcast Carnival, Dia dos Namorados, and Natal menus
Upload your opted-in guest list and send seasonal menu announcements directly to their WhatsApp. Brazilian WhatsApp open rates hit 90%+ — far more effective than email newsletters for driving reservations.
Frequently asked questions
How does ConvoHub help restaurants in Brazil manage iFood complaint escalations?
When customers experience an issue with an iFood or Rappi order and escalate to the restaurant's WhatsApp directly, that message arrives in ConvoHub's shared inbox. You can configure automation rules to detect iFood-related keywords (pedido iFood, entrega atrasada, item faltando) and automatically tag the conversation, route it to the delivery manager, and send an acknowledgement to the customer — all within seconds of the message arriving.
Can ConvoHub handle WhatsApp reservations for Brazilian restaurants?
Yes. With the Calendly integration, ConvoAI can manage the full reservation conversation in Portuguese — asking for party size, preferred date and time, any special occasion or dietary requirements, and then presenting available slots from your Calendly calendar. The booking confirms automatically and syncs to your diary. This replaces manual WhatsApp reservation management entirely for standard bookings.
Can I broadcast seasonal promotions like Carnival menus to guests on WhatsApp?
Yes. ConvoHub's broadcast module lets you upload an opted-in guest list and send seasonal promotions — Carnival special menus, Dia dos Namorados packages, São João festival events, and new menu launches — using Meta-approved Portuguese WhatsApp templates. All guests must have explicitly opted in to receive WhatsApp messages from your restaurant. You get per-recipient delivery and read analytics after sending.
Does ConvoHub support cloud kitchens and delivery-first brands in Brazil?
Yes. ConvoHub is well-suited for cloud kitchens operating in São Paulo and Rio de Janeiro — which typically have no front-of-house team and manage all customer communication digitally. ConvoAI handles delivery FAQ, order status queries, and complaint escalations in Portuguese. Broadcasts drive repeat orders to opted-in customers. The Kanban can be used to track catering orders and large delivery contracts.
How many team members can use ConvoHub for a Brazilian restaurant?
Unlimited team members on all ConvoHub plans. A small restaurant can add the manager, front-of-house host, and delivery coordinator without additional per-seat costs. A restaurant group with multiple locations in São Paulo can add the entire team across all branches — ConvoHub charges per conversation, not per user. During peak periods like Carnival or Natal, you can add temporary staff without billing changes.
Start managing WhatsApp reservations and delivery support for your restaurant
14-day free trial. No credit card. Connect your WhatsApp number, train ConvoAI on your cardápio, and start taking reservations automatically in Portuguese.
Trusted by restaurants and F&B brands across São Paulo, Rio de Janeiro, Belo Horizonte, Recife, and across Brazil